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Same-day print orders closed. Print orders will be processed (Excludes custom items) Friday, October 2.

Refund Policy

Effective Date: January 4, 2026

Custom Orders

All custom-printed products (DTF, UV DTF, Sublimation, Banners, Signs, etc.) are final sale and non-refundable.

Refunds are not issued for:

  • Incorrect sizing, fit, or application by the customer
  • Color variances inherent to the printing process
  • Design issues resulting from poor or low-resolution artwork provided by the customer

Non-Custom Items

Eligible non-custom stock items may be considered for return or exchange at Epic Marks’ discretion.

To qualify, items must:

  • Be unused, unopened, and in original packaging
  • Be requested for return within 7 business days of delivery
  • Include proof of purchase

Approved returns are refunded to the original payment method or as store credit, less shipping costs.

Refund Method

  • Refunds typically process within 5–10 business days, depending on your payment provider.
  • Store credit refunds are available for faster turnaround.
  • Shipping charges are non-refundable under all circumstances.

Order Issues & Defects

If you believe your order contains a defect, see the Returns and Refunds section of our Terms of Service for claim submission guidelines.

Valid claims may result in reprint, repair, or refund at Epic Marks’ discretion.

Exclusions

Refunds will not be issued for:

  • Orders where the customer mistakenly selected shipping instead of pickup
  • Orders delayed by carrier services once shipped
  • Customer dissatisfaction with subjective outcomes (e.g., “color looks different than on my screen”) unless a defect is verified

Questions?

If you have questions about our refund policy, please contact us or email [email protected].