Epic Rewards Help

There are three ways to create your rewards account:

1. During Registration – Enter your phone number when creating your account


2. At Checkout – Enroll while completing your order


3. In My Account – Go to the Loyalty & Rewards tab and enter your phone number

A valid phone number is required to link your rewards account.

To earn and redeem points, you need:

1. An Epic Marks account (create one at checkout or on the My Account page)


2. A valid phone number linked to your rewards account


3. To be logged in when placing orders

Once enrolled, you’ll automatically earn points on every qualifying purchase.

You’ll earn points every time you shop with us.

Earn 1 point for every $1 spent (before taxes and shipping).

Points are added to your account after your payment is processed—typically within a few minutes of completing your order.

It’s not just checkout. Pick up extra points for simple actions like:

1. Signing up for an account


2. Community engagements we run from time to time

Keep an eye out for promos to boost your balance.

No caps here. There’s no limit to how many points you can earn. Just keep creating and watch the total climb.

Log in and go to My Account → Loyalty & Rewards. This is your rewards dashboard where you can see everything about your account.

You’ll find:

1. Your Current Tier – With your active benefits listed


2. Available Points – Points ready to spend on rewards


3. Lifetime Points – Total points you’ve ever earned (this determines your tier)


4. Progress to Next Tier – A progress bar showing how many points until your next level


5. Available Rewards – Which rewards you can redeem now and which need more points


6. Recent Activity – Your last 10 point transactions

If you’ve just placed an order and don’t see your points yet, use the Refresh button on the Loyalty & Rewards page.

This syncs the latest data from your account and updates your balance, tier status, and activity history.

Your activity history shows different types of transactions:

Activity	What It Means
Points earned	Points added from a completed purchase
Reward created	Points reserved when you apply a reward at checkout
Reward redeemed	Points permanently deducted when your order is placed
Reward cancelled	Points returned if you removed a reward or cancelled an order
Points adjusted	Manual adjustment by customer service
Points expired	Points that expired per program terms

As you earn points, you move through four VIP tiers. Your tier is based on lifetime points—the total you’ve ever earned, not your current balance. So redeeming points won’t lower your tier.

Tier	Points Required	Discount	Free Shipping
Crafting Enthusiast	200	5% off	—
Creative Artisan	800	10% off	—
Master Designer	1,800	15% off	—
Epic Creator	3,500	20% off	Up to $20

Tier discounts apply automatically to eligible DTF & Sublimation Prints at checkout.

Note: Free shipping applies to orders shipped directly from our store only. Orders fulfilled from our supplier warehouse (ship-to-store and dropship) are not eligible for loyalty free shipping.

Your tier discount and reward redemptions cannot be combined on the same order.

If you apply a reward at checkout, your tier discount won’t apply to that order. The system will use whichever saves you more money.

Once you reach a tier, you keep it for one year.

To renew it after that, just earn the required points again during the next 12 months. You can track your progress on the Loyalty & Rewards page in My Account.

When you’re ready to check out, you’ll see a Loyalty Rewards section showing your available points and rewards.

1. Review the rewards you qualify for


2. Click Apply next to the reward you want


3. The discount is applied to your order immediately


4. Complete checkout as normal

You can remove an applied reward before placing your order if you change your mind.

Choose the level that fits your next order:

Points	Discount
300	$5 off
600	$10 off
900	$15 off
1,200	$20 off
1,500	$25 off

You can use a small discount now or save your points for a bigger reward later.

Points go through a short verification process:

1. Approved – Ready to redeem right now


2. Pending – Waiting for order/payment verification (usually just a few minutes)


3. Cancelled – Won’t be added (e.g., if an order was refunded)

When you check your activity history, you’ll see different statuses:

1. Points earned – Added from a completed purchase


2. Reward redeemed – Deducted when you used a reward


3. Reward cancelled – Returned when a reward was removed or order cancelled


4. Points adjusted – Manual adjustment by our team (bonuses, corrections, etc.)


5. Points expired – Expired per program terms

Your Available Points balance shows only points that are ready to use.

Enrollment is automatic for anyone who links their phone number.

You can do this during registration, at checkout, or anytime in My Account → Loyalty & Rewards. Once enrolled, you’ll earn points on every qualifying order.

There’s no earning cap. Keep ordering, keep earning.

Points are earned on product subtotals before taxes and shipping. You must be logged in when placing your order to earn points.

No, points cannot be added retroactively.

If you placed an order as a guest or before creating your rewards account, those purchases won’t count toward your points balance. Make sure to log in before every order!