Orders & Shipping

Most orders are printed same day or next business day, but it depends on what time the order comes in and what type of product it is.

We’ll always aim to get your job moving as fast as possible.

Orders placed before the daily cutoff usually get processed that day. Anything after cutoff automatically rolls to the next business day.

If you’re on a tight deadline, place your order early in the day to be safe.

Oversized jobs, specialty materials, or peak seasons (like holidays) may add extra production time.

If you need something rushed, let us know right away. We’ll be upfront about what’s possible and what’s not.

Once your order is placed, there’s only a small window to make edits.

If you catch a mistake immediately, contact us ASAP. We may be able to stop it before it hits the press.

We don’t proofread artwork. What you upload is what we print.

Double-check spelling, sizing, and resolution before checkout. If you’re not sure, ask us before placing the order. We’d rather answer a quick question than see you disappointed later.

If printing has already begun, edits may not be possible without reprinting the job.

Reprints can mean extra cost and additional turnaround time, so it’s always best to finalize your artwork before submitting.

Pick up the phone as soon as you realize something needs to change.

We’ll check your order status and, if it hasn’t started printing, we’ll pull it out of production.

Go to your order confirmation email and click View Order.

Or log in to your account, head to My Orders, and select the order you want to edit.

Each gang sheet shows up as its own line item.

Click the Edit link under the specific gang sheet you want to change.

A window will pop up. Click Send Edit Request.

You’ll see a confirmation message that the request went through.

If production hasn’t started, your edit will be approved and the order will bounce back to you.

From there, you can go back into the gang sheet builder, fix your file, and re-submit.

If the request is denied, the email will explain why (usually because printing already started).

Important: The edit isn’t official until you’ve both called us AND submitted it through your Order page. Just one or the other won’t stop production.

Pickup is quick and easy. As soon as your order is ready, we’ll notify you. Just stop by during business hours to grab it. No waiting for the carrier.

Location:
Epic Marks
418 Chisholm Valley Drive
Round Rock, TX 78681

Hours: Mon-Fri 10am-7pm, Sat 10am-5pm

If you accidentally select shipping instead of pickup at checkout, we can’t refund the shipping charge.

Carriers bill us as soon as your checkout completes whether we give them the package or not.

To avoid surprises, double-check your cart before checkout.

We ship through standard carriers and pack everything securely.

You’ll choose your preferred shipping method at checkout. If you’re local, pickup is usually the fastest option.

Our top reward tiers include free shipping on orders up to $20 in shipping cost.

If shipping exceeds $20, you’ll just pay the difference. It’s our way of saying thanks for being a loyal customer.

When your order ships, you’ll receive a tracking number by email.

That number updates as the carrier scans your package through their system.

Sometimes carriers take 24 hours to update tracking. Weather, holidays, or backlogs can also cause delays.

While we can’t control what happens once it leaves our shop, we’ll help however we can if something goes missing.

If tracking shows ‘delivered’ but you don’t see your package:

1. Check with neighbors


2. Check your building office


3. Ask anyone at home who may have grabbed it

If it’s truly missing, contact us and we’ll walk you through the next steps with the carrier.