"Important Notice: Please Review Carefully
We appreciate your choice to customize with Epic Marks. To ensure a seamless experience, we'd like to bring some crucial information to your attention:
- Processing Time: Please note that our processing time for crafting your customized item is 3-5 business days. This timeframe ensures that every detail is meticulously attended to, resulting in a product that exceeds your expectations.
- Shipping Time: We want to clarify that the processing time mentioned does not include shipping times. Once your item is beautifully crafted, it will be swiftly and securely shipped to your designated address.
- Proofs for Client Review: The proofs provided are intended for your review only and must not be reproduced in any way. It's vital to proof-read meticulously, as you are responsible for any errors that are approved for printing.
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Custom Orders:
All custom orders at Epic Marks are uniquely crafted to your specifications. Due to the personalized nature of these items, we regret to inform you that all custom orders are final sales and do not qualify for returns or refunds. We recommend reviewing your custom order details carefully before placing your order to ensure accuracy.
Non-Custom Items:
For non-custom items purchased from Epic Marks, we offer a return policy as follows:
Return Period: You may return non-custom items within 14 days of the original purchase date.
Receipt Requirement: To process a return, you must provide a valid receipt or digital receipt as proof of purchase. This receipt should clearly indicate the item(s) you wish to return.
Condition of Items: The non-custom item(s) must be in their original condition, unused, and with all tags and packaging intact.
Refund Method: Refunds for eligible non-custom items will be issued using the same payment method used for the original purchase.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
- YETI Warranty Disclaimer: As we are a third-party etching service, we need to highlight that etching by Epic Marks on a YETI Tumbler will void the YETI warranty. Kindly note this when opting for our services on YETI products.
- Terms and Conditions Agreement: By checking the box during the ordering process, you agree to abide by our Terms and Conditions. Your understanding and compliance ensure a seamless and satisfying customization experience.
We're here to address any questions or concerns you may have. Please don't hesitate to reach out to us at 512-649-3886 or orders@epicmarks.com. Thank you for trusting Epic Marks for your customization needs. We're dedicated to delivering excellence to you.
