Terms and Conditions for DTF, Sublimation, and UV DTF Printing Services
Effective Date: 9/14/2024
Welcome to Epic Marks! By placing an order for any printing services offered by Epic Marks, including DTF (Direct-to-Film) Printing, Sublimation, and UV DTF Printing, you agree to the following terms and conditions. Please read them carefully before proceeding with your purchase.
- Service Agreement
These Terms and Conditions (the "Agreement") govern your use of our DTF, Sublimation, and UV DTF Printing services (the "Services"). By utilizing any of these Services, you acknowledge that you have read, understood, and agreed to be bound by the terms outlined in this Agreement.
- Printing Services Offered
- DTF Printing: Direct-to-Film printing is a process that involves printing designs onto a special film and then transferring them onto garments or other surfaces using heat.
- Sublimation: Sublimation is a process that uses heat to transfer dye onto materials such as fabric, metal, or plastic. This process is best suited for white or light-colored surfaces made of polyester or coated items.
- UV DTF Printing: UV DTF Printing is a method that uses UV light to cure ink during the printing process, producing durable and vibrant designs. This method is ideal for harder surfaces such as glass or metal.
- Order Requirements
To place an order for printing services, the following information is required:
- Design: You must provide a print-ready design file in an acceptable format (e.g., PNG, JPEG, PDF). Epic Marks is not responsible for any errors or inconsistencies in the design file provided.
- Garment or Surface Specifications: You must specify the type of garment or material to be printed on. Sublimation requires polyester or polymer-coated surfaces, while DTF and UV DTF have broader material compatibility.
- File Submission and Conversion Process
At Epic Marks, all files submitted for printing must be processed through Photoshop, where we convert them to a TIFF file. This conversion is necessary for compatibility with our DTF software, which requires the TIFF format to correctly identify where to lay the white ink background.
Known Issues with Canva Designs:
When importing Canva designs into Photoshop, the following issues have been noted:
- Font Matching: Canva may not always find an exact match for fonts in the imported design.
- Color Editing: Editing colors can be challenging, especially with raster images, which may not be editable.
- Image Limitations: Canva limits designs to 1,200 images per page for imported designs.
- Complex Layers: Canva does not support advanced layer styles like "Multiply."
- Bleed Zones: Photoshop does not support bleed areas in Canva files.
- Conversion Issues: Designs with many pages or layers may experience errors during conversion.
Important Notice:
Due to these limitations, as of September 14, 2024, Epic Marks will no longer be responsible for any issues arising from files, images, or designs created using Canva. Additionally, we will not offer refunds for any related issues.
To ensure the best quality for your orders, we recommend using software that supports more advanced printing formats like Photoshop or Illustrator.
- Turnaround Times
- Same-Day Service: Orders placed by 2:00 PM CST may qualify for same-day service.
- Next-Day Shipping: Standard turnaround time is 24-48 hours after design is submitted. Some larger orders may require additional time, and you will be notified of any delays.
- Quality and Color Disclaimer
Due to variations in monitor displays and the inherent differences between digital and physical printing processes, there may be slight variations in color. We strive to match your design as closely as possible, but color accuracy cannot be guaranteed.
- Cancellations and Changes
Once an order is placed and production begins, cancellations or changes are not permitted. If you need to make changes before printing, you can request an edit from your order confirmation. However, please note that if your order is already in the production queue, the edit request will be denied. To request an edit, click on "View Order," and next to your order details, you'll find an "Edit" button. Once you submit your edit request, it will either be approved or declined. If declined, the reason will be provided.
- 8. Shipping and Delivery
Epic Marks offers multiple shipping options, including free standard shipping for certain VIP members. We are not responsible for any delays caused by third-party shipping carriers.
- 9. Return Policy
Due to the custom nature of our printing services, we do not accept returns or exchanges. However, if there is an issue with the quality of the product due to a printing error on our part, we will work with you to correct the issue.
- 10. Limitation of Liability
Epic Marks is not responsible for:
- Damage to materials not provided by Epic Marks.
- Designs or images supplied by customers that result in infringement of intellectual property rights.
Our liability is limited to the cost of the printing services provided, and we shall not be held liable for any indirect, incidental, or consequential damages.
- 11. Intellectual Property
You represent and warrant that you have the legal right to use any designs, logos, or artwork submitted for printing. Epic Marks assumes no liability for intellectual property claims arising from your use of unlicensed or copyrighted material.
- 12. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the state of Texas, without regard to its conflict of law provisions.
- 13. Changes to Terms and Conditions
Epic Marks reserves the right to amend these terms and conditions at any time. Any changes will be posted on our website and will apply to all future orders placed after the changes have been made.
